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PENALTIES IMPOSED ON LONESTAR GSM NETWORK FOR THE OUTAGE ON ITS NETWORK ON NOVEMBER 7, 2011

The Liberia Telecommunications Authority (LTA) has imposed a fine of U$500,000 (Five Hundred Thousand United States Dollars) on Lonestar GSM Company to be paid within a week, for negligence and omission on the part of the Lonestar management in not preventing the outage that occurred on its network on November 7, 2011.

 

The LTA has also ordered Lonestar to give all its subscribers throughout Liberia a free four-hour call time on a day to be determined by the LTA, as compensation to all its subscribers for the inconvenience they experienced during the four-hour Lonestar network outage on November 7.

The LTA is requiring Lonestar to sufficiently publicize the date and timing for the free calls to enable as many of its subscribers as possible to benefit from it. The LTA will work closely with Lonestar to ensure the successful implementation of this order.

 

Making the disclosure today, the Commissioner for Public and Consumer Affairs, Lamini Waritay, explained that the LTA has taken this long to come out with decision on the matter because its investigative team, headed by Commissioner of Engineering, Henry W. Benson and including another Commissioner, Abdullah Kamara and some technical staff, has been painstakingly gathering relevant technical and related information on the November 7 outage from Lonestar, and carrying out technical and expert analyses on information so obtained.

 

He pointed out that the explanation provided by Lonestar on the circumstances surrounding the November 7, 2011 Lonestar network did not jive with the findings of the investigation committee set up by the LTA Board of Commissioners on the incident.

Commissioner Waritay expressed the hope that this action against Lonestar will send an unmistakable message not only to Lonestar, but other network operators, that their licensing terms and conditions require them to at all time provide proper services to their subscribers, by having in place the appropriate technical mechanism to prevent such an occurrence as that which happened on November 7 on Lonestarís network.

 

The Lonestar network outage occurred at a critical security moment in Monrovia when a politically motivated riot was underway in the city. 

 

Earlier, the Board of Commissioners, under the Acting Chairmanship of Commissioner Harry T. Yuan, had met with representatives of Lonestarís management to acquaint them with the LTA decision.

The full report on the outage incident has been sent to Lonestar.

 



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