The telecommunications industry is undoubtedly one of the fastest growing industries in Liberia. Since the penetration of GSM companies on the Liberian market, the number of cell phone subscribers has grown exponentially with at least one cell phone subscriber in every household.
This number is expected to increase in the next couple of years because with the destruction of the postal system in the country, the only means of communications is through cell phones and the internet.
The Consumer Help Desk is intended to protect consumers against falsehood. The major focus will be to engage in a robust information and educational campaign to provide guidance for consumers to make informed decisions and get the best value for their money.
The Consumer Help Desk was established on April 5, 2010 and provides an alternative to consumers whose problems are not adequately addressed by service providers. Two hotlines have been established and a dedicated staff seconded to provide rapid response to inquiries and to report problems with telecommunications services.
The consumer information and education outreach which started in April has been extended to eight counties including Montserrado, Bong, Bomi, Grand Bassa, Grand Cape Mount, Nimba and Margibi. The community outreach is led by seven national consultants and the core of the outreach is to sensitize communities on complaint procedure.