Consumer Education
The following outreach programs will help to educate consumers on the Telecommunications Industry and the work of Liberia Telecommunications Authority

  • Telecom Consumer Parliament (TCP): is an interactive platform for Consumers and Service Providers that is aimed at providing solutions to consumer complaints and concerns. The forum educates and informs stakeholders on rights, benefits and obligations. An important aspect of the TCP is the Panel discussion session which is used to address burning topical industry issues through vibrant discussions by carefully selected panel members drawn from Service Providers, Regulators, Intellectuals, etc. The programme will be held on a regular basis as determined by the LTA.
  • Consumer Outreach Programme (COP):¬† The serves as a platform to bring Consumers and Service Providers together with the aim of resolving consumer complaints. The programme will be held at regular intervals across the Country to highlight most of the issues facing consumers.
  • Consumer Town Hall Meetings (CTM):¬†This is a smaller community based platform that is used to engage and provide education for Telecommunications Consumers. The LTA will work with Consumer Advocacy groups in the organization of the Telecommunications Town Hall Meetings.